How to create an incident along with adding an attachment via Rest API post call

[srinivasrao]

Hi Team,

Team,

I wrote a scripted API and trying to post the data from rest API explored, but i dont see provision to add attachement data from explorer to test the case.

May i know how to achive this?

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

// implement resource here

var requestBody = request.body.data;

var incidentGR = new GlideRecord('incident');

incidentGR.initialize();

// Set fields without inserting the record yet

incidentGR.short_description = requestBody.short_description;

incidentGR.caller_id.setDisplayValue(requestBody.caller_id);

incidentGR.short_description = requestBody.short_description;

incidentGR.caller_id.setDisplayValue(requestBody.caller_id);

// Attachments processing (simulated for now)

// Assuming attachments are part of the request payload

var attachmentIDs = [];

if (requestBody.attachments && requestBody.attachments.length > 0) {

for (var i = 0; i < requestBody.attachments.length; i++) {

var attachment = requestBody.attachments[i];

var attachmentGR = new GlideRecord('sys_attachment');

attachmentGR.initialize();

attachmentGR.table_name = 'incident';

attachmentGR.table_sys_id = incidentGR.sys_id;

attachmentGR.file_name = attachment.file_name;

attachmentGR.content_type = attachment.content_type;

attachmentGR.insert();

attachmentIDs.push(attachmentGR.sys_id);

}

}

// Now insert the incident record

// Return response with incident and attachment info

response.setBody({

sys_id: incidentSysID,

number: incidentGR.number,

attachments: attachmentIDs

});

})(request, response);

[ShubhamGarg]

Hello @srinivasrao ,

I believe you should consider using Attachment API along-with your scripted rest API to create incident. In your incident payload you are passing metadata for your attachment but not actual attachment itself.

Attachment API 

Create Atachment in ServiceNow Using Attachment API and OAuth Authorization

Hope it helps.

Regards,

Shubham

[srinivasrao]

Hi Shubham,

Thank for your mail. Client request as below. Both incident and attachment to be created at a time. That is why i am working on import set rather than scripted API.

{
    "caller": "73A",
    "short_description": "Issue with mobile device",
    "description": "Issue with mobile device",
    "level1": "iphone",
    "level2": "Charging",
    "attachments": [
        {
            "fileName": "example.txt",
            "contentType": "text/plain",
            "content": "VGhpcyBpcyBhIHNhbXBsZSBmaWxlIGNvbnRlbnQu"
        }
    ]
}

[srinivasrao]

Hi Subham, 

Thanks for the mail . I am testing this scripted API from Rest api explorer. Giving the below request body.

Request Body

{
"short_description":"Incdent is created from Innovaway",
"caller_id":"73A",
}

{
    "short_description": "Issue with mobile device",
    "caller_id": "73A",
    "attachments": [
        {
            "file_name": "example.txt",
            "content_type": "text/plain",
            "file_content": "VGhpcyBpcyBhIHNhbXBsZSBmaWxlIGNvbnRlbnQu"
        }
    ]
}

The response i am getting:  500 internal error

[srinivasrao]

Somehow i dont see the error , I saw the attachement created in sys_attachment table but its empty , also not  attached to the incident