How to create an incident along with adding an attachment via Rest API post call

[srinivasrao]

Hi Team,

Team,

I wrote a scripted API and trying to post the data from rest API explored, but i dont see provision to add attachement data from explorer to test the case.

May i know how to achive this?

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

// implement resource here

var requestBody = request.body.data;

var incidentGR = new GlideRecord('incident');

incidentGR.initialize();

// Set fields without inserting the record yet

incidentGR.short_description = requestBody.short_description;

incidentGR.caller_id.setDisplayValue(requestBody.caller_id);

incidentGR.short_description = requestBody.short_description;

incidentGR.caller_id.setDisplayValue(requestBody.caller_id);

// Attachments processing (simulated for now)

// Assuming attachments are part of the request payload

var attachmentIDs = [];

if (requestBody.attachments && requestBody.attachments.length > 0) {

for (var i = 0; i < requestBody.attachments.length; i++) {

var attachment = requestBody.attachments[i];

var attachmentGR = new GlideRecord('sys_attachment');

attachmentGR.initialize();

attachmentGR.table_name = 'incident';

attachmentGR.table_sys_id = incidentGR.sys_id;

attachmentGR.file_name = attachment.file_name;

attachmentGR.content_type = attachment.content_type;

attachmentGR.insert();

attachmentIDs.push(attachmentGR.sys_id);

}

}

// Now insert the incident record

// Return response with incident and attachment info

response.setBody({

sys_id: incidentSysID,

number: incidentGR.number,

attachments: attachmentIDs

});

})(request, response);

[chanakya_mekala]

We have implemented this, there's a OOB function for this setRequestBodyFromAttachment()

Sample:

var r = new sn_ws.RESTMessageV2(<API/Endpoint>, <method>);

r.setRequestBodyFromAttachment(<attachmentSysId>); // In this case first we have to mention the sys_id of the attachment in sys_attachment table.

var response = r.execute();

var httpStatusCode = response.getStatusCode();

It works smoothly, no need of additional code.

Please mark my response as Answered or Helpful if it had done so

[srinivasrao]

Hi Chankya,

Thanks for the mail. I can try that , but initially the data is not populating to source attachment fields from the Rest API explorer which i am currently having no clue why

Regards,

Srinivas

[srinivasrao]

Team,

Finally i am able to create a record and also attachment also getting added. But the added attachement is showing as undefined. 

gs.log is showing filename,filecontenttype and content logged as undefined. 

Below is the script: 

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

// Implement resource here

var requestBody = request.body.data;

var incidentGR = new GlideRecord('incident');

incidentGR.initialize();

gs.log('level1 : ' + requestBody.level1 + 'level2 : ' + requestBody.level2);

// Set fields without inserting the record yet

incidentGR.short_description = requestBody.short_description;

incidentGR.description = requestBody.description;

incidentGR.u_store_id = 'kiko_store';

incidentGR.caller_id.setDisplayValue(requestBody.beneficiary);

incidentGR.category = requestBody.level1;

incidentGR.subcategory = requestBody.level2;

incidentGR.contact_type = 'Site Manager';

incidentGR.state = 1;

incidentGR.impact = 1;

incidentGR.urgency = 3;

incidentGR.assignment_group.setDisplayValue('Streamline Support');

incidentGR.company.setDisplayValue('Kiko Milano');

var incidentSysID = incidentGR.insert();

var attachmentIDs = [];

if (requestBody.attachments && requestBody.attachments.length > 0) {

for (var i = 0; i < requestBody.attachments.length; i++) {

var attachment = requestBody.attachments[i];

var parser = new global.JSON();

var parsedData = parser.decode(attachment.data);

var fileName = parsedData.fileName;

var fileContentType = parsedData.contentType;

var fileData = parsedData.content;

gs.log('filename: ' + fileName + '&&'+parsedData.fileName +'***'+'filecontent type : ' + fileContentType +'&&'+ parsedData.fileContentType +'***'+'filedata : '+fileData+'&&'+parsedData.fileData);

if (incidentSysID) {

var sa = new GlideSysAttachment();

var attachmentSysID = sa.write(incidentGR, fileName, fileContentType, fileData);

attachmentIDs.push(attachmentSysID);

}

}

}

// Return response with incident and attachment info

response.setBody({

sys_id: incidentSysID,

number: incidentGR.number,

caller_id: incidentGR.caller_id.getDisplayValue(),

short_description: incidentGR.short_description,

description: incidentGR.description,

contact_type: incidentGR.contact_type,

company: incidentGR.company.getDisplayValue(),

state: incidentGR.state,

priority: incidentGR.priority,

assignment_group: incidentGR.assignment_group.getDisplayValue(),

category: incidentGR.category,

level1: incidentGR.category,

level2: incidentGR.subcategory,

attachments: attachmentIDs

});

})(request, response);