How to create an incident by clicking on hyperlink in email?

[yogesh15dd]

Hi ,

I have   two requirements.

1) In an email if i click on a hyperlink it should create an incident automatically.

2) In an email if i click on a hyperlink it should take me to the create incident   form (incident.do) and it should allow me to edit some fields values and then submit the ticket.

For the first one i'm thinking of direct web services and for the second one i'm thinking of giving 'incident.do' link in the hyper link and redirect the users to incident create form.

Both of these i will be scripting in email scripts.

Please suggest your opinions on this and best approaches on how to achieve these two.

Thanks in advance

Yogish

[mrswann]

for both you could point to record producers?

I don't know that you would want the clicking of the link to actually SUBMIT, rather get to the point ready to submit? I'm seeing security/spam issues otherwise

[yogesh15dd]

well,   sorry i had to refrain my question. the requirement is actually not for creating incident, but to create Request items and purchase orders.

I thought if i get to know the approaches , i shall build the same logic for any tables.

The actual requirements are:

1) I should be able to automatically create (SUBMIT) Purchase order by on a hyperlink in an email.

2) I should be able to go to the 'Ready to SUBMIT' Purchase order page and then click on submit, upon clicking on the hyperlink in an email.

3)   I should be able to automatically create (SUBMIT) a Request item by on a hyperlink in an email.

how you see the security/spam issues?

[zica]

Jogesh,

Unless if it is needed, you don't need to click on hyperlink in order to create / update an incident.

In fact, with a record producer the incident can be created automatically or even can be updated automatically,

You can also populate all the fields you would like to populate.

Please go through these articles :

Record producer : Record Producer - ServiceNow Wiki

Record producer to log an incident : http://wiki.servicenow.com/index.php?title=Creating_a_Record_Producer_to_Log_Incidents#gsc.tab=0

[yogesh15dd]

hi AKb,

well,   sorry i had to refrain my question. the requirement is actually not for creating incident, but to create Request items and purchase orders.

I thought if i get to know the approaches , i shall build the same logic for any tables.

The actual requirements are:

1) I should be able to automatically create (SUBMIT) Purchase order by on a hyperlink in an email.

2) I should be able to go to the 'Ready to SUBMIT' Purchase order page and then click on submit, upon clicking on the hyperlink in an email.

3)   I should be able to automatically create (SUBMIT) a Request item by on a hyperlink in an email.

May i know available approaches for this?