How to create an incident interceptor in Agent workspace

[johnpaulbrazill]

Hello gurus,

I am struggling to understand what is missing in my attempt to configure an interceptor for incidents in agent workspace.

I understand there is a table called aw_record_type_selector in the ITSM Workspace application

I see OOB values for change request, change task and problem task. 

and in agent workspace when I click the new button in the change request list I get an interceptor

but when I add workspace record types selectors on the incident table for a column, nothing happens. What may I be missing?

[Inactive_Use172]

Hi John,

I am trying to do the same for Case. Did you find a solution to this?

Thanks

[rp11]

Hi,

Did you get this working? I have the issue when trying to create for certain types of Customer Cases.

[Kim Sullivan]

Did you ever get this working?

[Pooja Kulkarni2]

Hi All, 

M trying to set up the interceptor for change management in CSM Workspace, same as in agent workspace.

Could anyone hellp?