How to create an SLA on the alm_contract Table

[IB98]

Hello,

is it possible to create an SLA for the all_contract table? SLA definitions do not have the contract table in the drop-down. What would be my next step?

Thanks,

IB

[shubhamdubey · Accepted solution]

@IB98 

As per my understanding sla is not created which is not extending from task table .

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...

https://www.servicenow.com/community/developer-forum/how-to-use-an-sla-on-custom-application-table-n...

[AndersBGS]

Hi @IB98 ,

According to ServiceNow documentation https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage..., then "SLAs can be defined for any table that extends the task table, including incident, change request, and service catalog tasks.".

As the all_contract table is not extended from task table, then you cannot create a SLA for this table.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Dr Atul - LNG]

Hi @IB98 

You cant create SLA on tables which is not extended from task table.