How to create 'Assign to me' button in email notification?

kgomez222
Tera Contributor

Hey all, so I'm working on a small project where I'm required to create a button within an email notification that has the ability to assign the incident to the user who pressed the button.

I'm fairly new to ServiceNow so my first reaction is to create an email script with this functionality, but I don't understand what functions or methods I would need to accomplish this.

is this possible with email scripts? 
also, is there documentation on what variable email scripts can use? I realize that within an email script 'current' is equal to the current glide record, and I've seen  a couple of example scripts within the instance using stuff like 'current.number' or 'current.active' and i want to know what other similar variables i can use in this fashion. 

thank you!

2 REPLIES 2

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @kgomez222 

You can refer accepted solution from below thread

How can I create a link in an email notification for assign to me? 


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

Hi @kgomez222 

If it resolves your query then mark the response as correct and close the thread.

Thanks.


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy