How to create business rule .When ever incident is created it should assign to the user who has less numbers tickets and should assign to same group.

[shiva narayana]

How to  create business rule .When ever  new incident is created It should assign Assignment group to particular group and it should assigned to the group member who is having less number of tickets 

NEED SCRIPT 

For example;

In hardware group there are 3 members A,B,C

A user has 2 tickets 

B user has 4 tickets 

c user has 7 tickets 

It should assigned to A user when incident is created 

Thanks 

shiva

[Martin Ivanov]

Hi. If your issue is resolved and my response has helped, plese consider marking Correct and Helpful. Thanks!

Martin Ivanov

2022 Community Rising Star