In a record producer, I'm encountering an issue with a 'List collector' field type. When I select values from the list, they don't appear to get selected. Instead, the field appears to have empty values separated by commas, as you can see in the atta...
I'm looking for a way to manually trigger another approval request outside of the workflow. The requirement is when a sctask is assigned to an assignment group and they need additional approvals on this RITM. Under the approval tab on the RITM I ca...
Hi all,I wonder if there are any CMDB experts that can help me with this. Given a particular Business Service we need to navigate the CI relationships that are 'downstream' and locate those CIs that are related (at any level) where the relationship i...
I have a requirement in incident that if:1. If the Assigned to is populated, and the Assignment group field is empty, the Assigned to field should not also be empty. Currently, OOB functionality the assigned to field is getting empty once the assignm...
Hi ServiceNow Community, I want to pass the Parent sys_id into related list "New" record in a field, I have a Training table where each record has related list table that points to a Time Entries table,When I click on that Time Entries "New" button, ...
Hello SN experts, I am modifying our Employee Center homepage (ec_dashboard) and have lost the 'Quick Links' and Recommended for you (Relevant for you) widgets that normally would appear there. I am in the Designer and drag/dropping them does not wo...
Hi, We currently have configured a record producer that can be requested through an order guide on the Employee Center. However when we submit the request, we get a blank grey screen with no summary of the case created. We were expecting a summary pa...
Hi Everyone,I have a question from our ServiceNow team asking me what our AIDE id is as they are in the process of preparing the leadership dashboard. I'm not sure exactly what this id is and where to find it? Does anyone have any ideas? thanks so mu...
which is of the following is true about current object ? more than one respose1.the current object is auto instantiated2.the current and previous object are always identical3.curent and previous objects are sometimes identical4.the properties of the ...
what types of scripts are written in UI actions ?1.server side2.client side3.business rules4.ui policy action5.background scripts
Hi,I am creating a notification in approval table for requested item. How can I pull the catalog item name? Subject: Approval request for ${sysapproval} <Catalog Item Name>
Hoping someone will be able to assist. We have an activity set called 'On Leave' with a date trigger. The date that triggers the activity set may change (leave start date). When the leave start date is updated by the user via an employee request, the...
Hi, I'm wondering if anyone has implemented something similar... I want to use AWA for task routing but also there should be a rule that if an agent worked on Task A, and there is a related Task B, ideally it should go to the same Agent.It does not s...
Hi All, how can we get the current sys_id on csm workspace in UI Builder component or data resourceI have created a contextual search on CSM workspace, where i am calling a Activity Component which should show activity of case table, i am able to get...
Hi guys, I have created a catalog item and have set a workflow to it. I want to use the same workflow for multiple catalog items but want to have different delivery dates for each of them. I understand that the delivery time is set from the workflow ...
