How to create catalog item via inbound email When I receive the notification, we have to submit req

mania · ‎02-05-2024

Hi,

How to create catalog item via inbound email When I receive the notification, we have to submit a ticket with this cat item.

How to do it, can anyone help on this. It will be helpful.

Thanks in Advance!

Dr Atul - LNG · ‎02-05-2024

It is very easy via flow.

mania · ‎02-06-2024

I have created flow but once I sent mail to servicenow that Request records not created.

Can you help on this, It will be helpful.

Thanks!

Mania

Pranav_Thanedar · ‎02-06-2024

Did you check the trigger conditions?

Also, can you please check what is the email log showing for that inbound email in the System Mailboxes > Inbox or System Mailboxes > Received?

If you feel this has helped you a bit, you may mark the answer as helpful or accept it as a solution.

Regards,

Pranav Thanedar

mania · ‎02-06-2024

I have checked trigger condition its fine and I received mails from System Mailboxes > Received.

Thanks!

Mania