How to create catalog item via inbound email When I receive the notification, we have to submit req

mania · ‎02-05-2024

Hi,

How to create catalog item via inbound email When I receive the notification, we have to submit a ticket with this cat item.

How to do it, can anyone help on this. It will be helpful.

Thanks in Advance!

Dr Atul G- LNG · ‎02-05-2024

Hi @mania

It is very easy via flow.

https://www.youtube.com/watch?si=r_28lSQXfEW2MiXk&embeds_widget_referrer=https%3A%2F%2Fwww.serviceno...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

mania · ‎02-06-2024

@Dr Atul G- LNG

I have created flow but once I sent mail to servicenow that Request records not created.

Can you help on this, It will be helpful.

Thanks!

Mania

Pranav_Thanedar · ‎02-06-2024

@mania

Did you check the trigger conditions?

Also, can you please check what is the email log showing for that inbound email in the System Mailboxes > Inbox or System Mailboxes > Received?

If you feel this has helped you a bit, you may mark the answer as helpful or accept it as a solution.

Regards,

Pranav Thanedar

mania · ‎02-06-2024

@Pranav_Thanedar

I have checked trigger condition its fine and I received mails from System Mailboxes > Received.

Thanks!

Mania