How to create catalog item via inbound email When I receive the notification, we have to submit req
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2024 07:42 AM - edited 02-05-2024 07:42 AM
Hi,
How to create catalog item via inbound email When I receive the notification, we have to submit a ticket with this cat item.
How to do it, can anyone help on this. It will be helpful.
Thanks in Advance!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2024 08:10 AM
Hi @mania
It is very easy via flow.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2024 12:06 AM
I have created flow but once I sent mail to servicenow that Request records not created.
Can you help on this, It will be helpful.
Thanks!
Mania
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2024 12:15 AM
Did you check the trigger conditions?
Also, can you please check what is the email log showing for that inbound email in the System Mailboxes > Inbox or System Mailboxes > Received?
If you feel this has helped you a bit, you may mark the answer as helpful or accept it as a solution.
Regards,
Pranav Thanedar
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2024 01:10 AM
I have checked trigger condition its fine and I received mails from System Mailboxes > Received.
Thanks!
Mania
