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How to create  catalog item via inbound email When I receive the notification, we have to submit req

mania
Tera Contributor

‎02-05-2024 07:42 AM - edited ‎02-05-2024 07:42 AM

Hi,

 

How to create  catalog item via inbound email When I receive the notification, we have to submit a ticket with this cat item. 

 

How to do it, can anyone help on this. It will be helpful.

 

Thanks in Advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-05-2024 08:10 AM

Hi @mania 

 

It is very easy via flow.

 

 

 

https://www.youtube.com/watch?si=r_28lSQXfEW2MiXk&embeds_widget_referrer=https%3A%2F%2Fwww.serviceno...

 

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Launch a #ServiceNow Catalog Item from Email via Flow Designer (LIKE A BOSS)
Launch a #ServiceNow Catalog Item from Email via Flow Designer (LIKE A BOSS)
youtube.com/watch?si=r_28lSQXfEW2MiXk&embeds_wi...
Catalog Items are just a way to define inputs and launch flow. There are many reasons why the catalyst may be email. STEP BY STEP - Create the Catalog Flow as if you assumed form entry. - Create a new Flow Action to parse an email body for name:value pairs (OR download from share) - Create a ...
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mania
Tera Contributor
In response to Dr Atul G- LNG

‎02-06-2024 12:06 AM

@Dr Atul G- LNG 

 

I have created flow but once I sent mail to servicenow that Request records not created.

Can you help on this, It will be helpful.

 

Thanks!

Mania

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Pranav_Thanedar
Mega Sage
In response to mania

‎02-06-2024 12:15 AM

@mania 

 

Did you check the trigger conditions? 

 

Also, can you please check what is the email log showing for that inbound email in the System Mailboxes > Inbox or System Mailboxes > Received?

 

If you feel this has helped you a bit, you may mark the answer as helpful or accept it as a solution.

 

Regards,

Pranav Thanedar

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mania
Tera Contributor
In response to Pranav_Thanedar

‎02-06-2024 01:10 AM

@Pranav_Thanedar 

 

I have checked trigger condition its fine and I received mails from System Mailboxes > Received.

 

Thanks!

Mania

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