How to create Close Incident and Cancel Incident buttons in Employee Self Center Portal?

[prasannakumard]

Hi Team,

I need to create a "Close Incident" and "Cancel Incident" buttons for Incidents in Employee Self Ceneter Portal. I'm vary new to ESC Portal. Please note that, if I open any Incident ticket in ESC Portal, I want to show these two buttons for each Incident ticket How to create and where I need to embed these two buttons. Please help on configuration of these two buttons. Please provide if any documentation for the same.

Thanks & Regards, 

Prasanna Kumar

[Dr Atul G- LNG]

Hi @prasannakumard 

What is the requirement here, if we know, that incident get closed automatically after 7 days but still if you need , here are few link (but these are on SP not ESC)

But I am not code base will be smae

https://www.servicenow.com/community/employee-center-forum/allow-a-user-to-close-an-incident-from-po...

https://www.servicenow.com/community/itsm-forum/how-to-add-a-cancel-button-for-incident-ticket-in-se...

https://www.servicenow.com/community/developer-forum/in-service-portal-need-to-create-cancel-button-...