How to create incident from report

[JBrennan]

Hi All,

Was hoping somebody would be able to help...

I am trying to create an incident from a scheduled report however as the report has a message-ID, I recieve the error "Email contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state".

I'm guessing I can create a custom inbound email rule rule, somthing similar to the below, but was wondering if there was either something out of the box that I can do and/or how other people have solved this problem (if at all)?

if(email.subject.toLowerCase().indexOf('SUBUNIQUETEXT')>=0){

      ignoreRecipient = false;

}

[JBrennan]

Hi Jamie,

Once again thank you very much for your help (and sorry I dropped off the earth for the last week).

Re-visting what I am trying to acheive is a very good idea!

There are a couple of different use cases but the idea was to automatically log an incident based on a report (The report is usualy to highlight where fields are missing data or need updating) ...... i.e. Within our CMDB my team needs to manually enter data in a field for every new server. This should be done as part of the standard commissioning process but is occassionally forgotten. The idea was to schedule a report to run monthly, with the filter where xxxx field is blank and then log an incient for the team to go back and remediate..... Any other suggestions?

[amacqueen]

Could you not omit the watermark on the email notification you use?

[JBrennan]

That would certainly work but is it possible?

[amacqueen · Accepted solution]

Yes, if you personalise the email notification form you will find a field 'Omit Watermark'.

Good luck

[JBrennan]

Brilliant, thank you very much Angus!