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06-22-2014 06:15 PM
Hi All,
Was hoping somebody would be able to help...
I am trying to create an incident from a scheduled report however as the report has a message-ID, I recieve the error "Email contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state".
I'm guessing I can create a custom inbound email rule rule, somthing similar to the below, but was wondering if there was either something out of the box that I can do and/or how other people have solved this problem (if at all)?
if(email.subject.toLowerCase().indexOf('SUBUNIQUETEXT')>=0){
ignoreRecipient = false;
}
Solved! Go to Solution.