How to create incident from report

JBrennan
Giga Contributor

Hi All,

Was hoping somebody would be able to help...

 

I am trying to create an incident from a scheduled report however as the report has a message-ID, I recieve the error "Email contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state".

 

I'm guessing I can create a custom inbound email rule rule, somthing similar to the below, but was wondering if there was either something out of the box that I can do and/or how other people have solved this problem (if at all)?

 

if(email.subject.toLowerCase().indexOf('SUBUNIQUETEXT')>=0){

      ignoreRecipient = false;

}