How to create incident from report

[JBrennan]

Hi All,

Was hoping somebody would be able to help...

I am trying to create an incident from a scheduled report however as the report has a message-ID, I recieve the error "Email contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state".

I'm guessing I can create a custom inbound email rule rule, somthing similar to the below, but was wondering if there was either something out of the box that I can do and/or how other people have solved this problem (if at all)?

if(email.subject.toLowerCase().indexOf('SUBUNIQUETEXT')>=0){

      ignoreRecipient = false;

}

[amacqueen]

Glad to help Jeremy.

[conmic]

Sorry, but how do I omit the watermark from a scheduled report that is then send by email back to the system? This doesn't seem to be possible. On notifications yes, but not on the scheduled report.

[fzw]

Hello,

I know it may be silly to you, but I have to ask.

I am not sure where to personalize the email notification in order to locate a field 'Omit Watermark'. This should be found as a admin or regular user?

A lot of my users complained they could not receive email notification and I found them on junk folder with error message "Email contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state".

Please help.

Thank you and have a good weekend.

[JBrennan]

Hi fzw,

Apologies for the delay in getting back to you.

The personalise email notification table can be found under System Policy ->Email and yes you will need to be an administrator to access it. Hope that helps.

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Regards,

Jeremy