how to create incident task using workflow?

[DS20]

Hi,

Question:-

(a) An incident is raised. 2 tasks get associated simultaneously and parallel (not one after another) i.e task 1 and task 2.

  (b)After the completion of tasks, task 3 gets generated from task 1 and task 4 gets generated from task 2.

  (c)A request cannot end until each both tasks are closed.  

I have created workflow for the same,but when I create incident ,incident tasks are not getting attached to incident.

Please refer the screen shots for the same.

Thanks in advance

[Deepak Kumar5]

Use run script activity and insert a new record in task.

var NS= new GlideRecord("u_incident_task");

NS.initialize();

NS.u_short_description = current.short_description;

NS.u_description = current.description;

NS.u_caller = current.caller_id.getDisplayValue();

NS.u_manager = current.u_manager.getDisplayValue();

NS.u_location = current.location.getDisplayValue();

NS.u_assigned_to = current.assigned_to.getDisplayValue();

NS.u_assignment_group = current.assignment_group.getDisplayValue();

NS.insert();

gs.addInfoMessage(gs.getMessage('record inserted:'+current.number));

[DS20]

Hello,

  Without using script can I create incident task using workflow?

[HarshTimes · Accepted solution]

Hi DS

Yes you can create without writing script. There is a task activity that you need to add in the workflow.Make sure that the task type you selected is incident task. Please see the screenshot attached.

[Lydia2]

When I change it to incident task they show up as a task in the list view instead of incident task.