How to create incident via esc portal using url

Alon Grod
Tera Expert

Hi,

 

This is my instance  portal url when I click on 'Create Incident' from the Service Portal(esc):

http://instance_iurl/esc?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9

How can I add to this url parameters that will be populated using the url, for example:

service_offering, short_description, description...etc

6 REPLIES 6

@Sumanth16 hi that is not my question. Im asking if is there any way to to pass parameters to record producer create incident using url only without client script

Have you found a solution for this yet?