How to create incident via esc portal using url
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08-06-2024 03:47 AM
Hi,
This is my instance portal url when I click on 'Create Incident' from the Service Portal(esc):
http://instance_iurl/esc?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9
How can I add to this url parameters that will be populated using the url, for example:
service_offering, short_description, description...etc
6 REPLIES 6
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08-06-2024 11:03 AM
@Sumanth16 hi that is not my question. Im asking if is there any way to to pass parameters to record producer create incident using url only without client script
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3 weeks ago
Have you found a solution for this yet?