How to create login screen in Now mobile app
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04-15-2025 08:17 AM
Hi Team,
when we open now mobile app we get flash screen for 2 seconds then create account, login and forgot password screen.
It looks like a normal App.
Please share with me any suggestions.
Thanks.
Anil
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04-15-2025 09:35 AM
Few Suggestion for you:
UX/UI Suggestions
1. Improve Splash Screen Experience
Branding: Customize the splash screen with your company logo, tagline, or animation to make it more engaging.
Progress Indicator: If backend processes are running, show a spinner or progress bar.
Pro Tip: In ServiceNow Mobile branding, go to Now Mobile App → Branding to set logo, colors, etc.
Login Screen Tweaks
Default to Login: If most users already have accounts, focus UX on the login form rather than "Create Account."
Single Sign-On (SSO): If you're using SSO, simplify it. You can hide email/password and redirect to corporate login.
Social Login Options: Add SAML, OAuth, or Microsoft/Google login if relevant.
Technical Suggestions
3. SSO Integration
If this is a corporate app, you likely don't want “Create Account” at all. You can:
Disable "Create Account" and "Forgot Password"
Force login via SSO
Set this in:
System Mobile Studio > App Configuration
Or via Mobile App Policies under Multi-Provider SSO
Deep Linking Support
Let your mobile app open specific records or modules directly via URL or QR codes. For example:
Open an Incident or Problem directly
Use deeplinks in emails or push notifications
Offline Mode
If needed for field workers, enable:
Offline forms
Data caching
Set it in Mobile App → App Config > Offline Capabilities
Feature Why It Helps
Biometric Login | Faster & more secure logins |
Branded Theme | Align with company identity |
In-App Announcements | Communicate updates or outages |
Push Notifications | For approvals, incident updates, etc. |
Quick Actions / Shortcuts | Speed up repetitive tasks |
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04-23-2025 07:11 AM
In Yokohama we have released a new capability - Display a customized page before user login
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You can configure a branded landing page to appear before users log in to their ServiceNow mobile apps. This page can include a login button or a deep link that redirects users to a specific area within the app.
This feature is available for customers using a single instance. For mobile published apps with a pre-filled instance, the new branded screen can appear during the first login experience.