Login Dialog box
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04-03-2025 03:51 AM
Hi Team,
My requirement is to display a login page with ok and cancel button, whenever approve option is selected in 'required approval' custom field on incident form. After filling the login details system check the user details from user table.
How to proceed?
Any help will be appreciated.
Thanks,
Reena
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04-03-2025 03:55 AM
1st thing, it will be like over head for the user who are adding the user
2nd a user cant add external user as the dialog box may have user referecne
3rd what will happen if use click on Ok ?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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04-03-2025 03:59 AM
The requirement is like whenever assignment group has been changed for any incident, the user who changed that assignment group, the system should ask for extra authentication either with SAML2.0 SSO or user table.
After providing credentials , it should compare with user table , if it matches then it should appear as approved in work notes.
Thanks,
Reena
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04-03-2025 04:05 AM
Thanks @Reena Kumari2
I understand your point. From an SD agent's perspective, they handle multiple tickets in a day, and if 40% of those tickets need to be reassigned to other teams, it can take a significant amount of time. If the user happens to enter the wrong name and needs to re-enter it, it can make the process even more cumbersome. It’s important to streamline this process to save time and reduce errors.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-03-2025 04:09 AM
Yes, that similar thing I suggested to the client, but they want this authentication anyway.
Thanks ,
Reena