Hi Sharon,
For this you need to use a script by using initialize() & insert() to create multiple tickets and assign them to different group. If you want me to be specific you need to expand your question in a brief way !
Thanks,
Kindly Mark CORRECT/HELPFUL if it addresses your concern...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
Try something like this :
var Inc1 = new GlideRecord('incident');
inc1.initalize();
current.caller_id = gs.getUserID();
current.short_description = email.subject;
if (email.body.assign != undefined){
current.assigned_group = 'System'; //generally sys_id of group system via sys_properties
}
inc1.insert();
var Inc2 = new GlideRecord('incident');
inc2.initalize();
current.caller_id = gs.getUserID();
current.short_description = email.subject;
if (email.body.assign != undefined){
current.assigned_group = 'Tech'; //generally sys_id of group tech via sys_properties
}
inc2.insert();
var Inc3 = new GlideRecord('incident');
inc3.initalize();
current.caller_id = gs.getUserID();
current.short_description = email.subject;
if (email.body.assign != undefined){
current.assigned_group = 'application'; //generally sys_id of group application via sys_properties
}
inc3.insert();
Thanks,
Kindly Mark CORRECT/HELPFUL if it addresses your concern...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
