How to create new task through script?

niveditakumari
Mega Sage

Hi,

My requirement is when any user profile is inactive in users table then it should create one task.

Can anyone help me to create task through business rule or script include?

 

Thanks In Advance!

Nivedita

1 ACCEPTED SOLUTION

Hi there,

What exactly do you mean task function seems not to be right, do you get an error? Have you directly checked the sc_task table to check if the record is created?

If I execute below code in background script it immediately works. So the GlideRecord query should be oke.

checkApp();

function checkApp() {
	createTask();
}

function createTask() {
	var task = new GlideRecord('sc_task');
	task.initialize();
	task.short_description = 'something';
	task.insert();
	
}

Please mark my answers as helpful, as they are helping you find a way to a nice solution.

Kind regards,
Mark

---

LinkedIn

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

35 REPLIES 35

Line 15 in the script you pasted.

if(gr.hasNext()) {
	gs.info('Test if this is reached! Remove gs.info before going to production');	

	createTask();
	// or:
	// this.createTask();
}

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Hi Mark,

I have tried with this approach but still it is not working.

 

Regards,

Nivedita

But it is putting in the system log:

gs.info('Test if this is reached! Remove gs.info before going to production');

Or is this already not there, and the IF not reached?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

I just tried on my PDI. With:

this.createTask();

Working fine.

Can you share your full code of what you have now? Maybe a typo somewhere?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Hi Mark,

Below is my code : 

 

Regards,

Nivedita