Business rule not updating the state in the list view

[othomas1]

Hello Community,

I know its pretty late but i am trying to change the state of a catalog task. Typically it is open, but i want it changed to 'Response Received". i got it to work, but the list view is not updated, only the form view. Any ideas as to why its not updating the list view?

List view:

Form view:

[JordanLind · Accepted solution]

You have this as a display business rule which only impacts the form.  

Try a BR that will save the record either before or after insert/update, depending on your requirement.

"Display rules are processed when a user requests a record form.

The data is read from the database, display rules are executed, and the form is presented to the user. The current object is available and represents the record retrieved from the database. Any field changes are temporary since they are not yet submitted to the database. To the client, the form values appear to be the values from the database; there is no indication that the values were modified from a display rule. This is a similar concept to calculated fields.

https://docs.servicenow.com/bundle/madrid-application-development/page/script/business-rules/concept... 

[othomas1]

Thanks for this, i ended up going in a different direction.