How to create new view under Submitted requests in My Requests in ESC

Sharan Ellendul
Tera Contributor

‎09-11-2024 08:05 AM

Can anyone help on how to create a new view to show open requested items ?

SharanEllendul_0-1726067101898.png

Upon clicking on it all the open requested item should be visible as a list

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Community Alums
Not applicable

‎09-11-2024 08:10 AM

This is probably the My Requests widget you'd have to review and make the addition of creating a new drop option for the view.  Here's the documentation link on the widget

https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/build/service-portal/concept/...

Mayur2109
Kilo Sage
Kilo Sage

‎09-11-2024 08:33 AM

Hi @Sharan Ellendul ,

 

As per my understanding it is My Requests ootb widget you can not make customizations directly in it you need to clone this before doing anything.

 

For your reference I've attached screenshot where exactly you can find code to make your changes.

 

For safer side make this changes on your PDI first.

Screenshot 2024-09-11 at 8.57.58 PM.pngScreenshot 2024-09-11 at 8.59.42 PM.pngScreenshot 2024-09-11 at 9.00.38 PM.pngScreenshot 2024-09-11 at 9.01.22 PM.png

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

ServiceNow Rising Star 2024