How to create "Copy incident number" like "Copy sys_id" (Context menus)?
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‎07-07-2016 07:06 AM
Hi Team,
We need one requirement like below:
As all knows, we can copy the sys_id/copy URL from top of each ticket. In the same way, how can we copy the Particular incident ticket number with URL? we need to implement same link like copy the sys_id/copy URLcontect menus (Copy Incident Number).
For example, If I right click on incident ticket it will give incident number with url :like this INC001234
Please help me to provide solution.
Thanks & Regards,
Prasanna Kumar

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‎07-25-2016 06:24 AM
Hi Prasanna,
I am afraid this goes beyond the level of support I can provide via the community. I do not have a script for you to use for Copy Number.