how to set filter conditions on the list to exclude other condition too?

[Sharique Azim]

Hi,

I was recently given this requirement "if an item is in a Cancelled state, it currently will show up if we have the Active = True on query in SNOW.   The client needs the Cancelled items to not show as Active. " .I know it sounds bit odd but plausible.

I have thought of excluding the state is state='rejected'(or whatever the logical value is ) ,whenever a query is made using breadcrumbs as active =true.

But, i am not sure how to proceed. I am trying to implement list control.Hope that helps.

PS: i am aware of the edit module and edit personal filters things.This sets the default value like the way i want it.But i need to make it dynamically excluded if condition is active=true.

[Pradeep Sharma]

Hi Sharique,

You can edit the module filter and apply conditions as per your req.

You can right click on module->or else go to modules from navigation filter and search for module called "Items"->Now edit the filter as per your req.

Screenshot for reference.

Reference:

Administering Application Menus and Modules - ServiceNow Wiki

[Sharique Azim]

No, i am not supposed to make it default filter for any module.

[Chuck Tomasi]

Hi Sharique,

You can define which states are 'active=true' and which are 'active=false' using the close_states dictionary attribute. By default they are state values 3, 4, 7. Using the dictionary attribute, you can use other values and keep your filters simple to active=true.

Reference:

Dictionary Attributes - ServiceNow Wiki

[Sharique Azim]

Hi ctomasi , tried   doing this doesnt works.

Now is there anything else which i should do in dictionary attributes?

Regards,

Shariq