how to create related list in incident_alert table for pulling related change request?

[Santhosh15]

Hello All,

We have a scenario, when incident alert is created populate all related CRs on related list on incident alert record.

To identify the best fit CRs which could cause the newly created major incident...

Thank you in Advance

[Mark Manders]

Please do not tag people in your question. It's highly annoying. If feels like are entitled to our time and don't even want others to answer you. Create the question and give people time to respond. Don't tag.

[Dr Atul G- LNG]

Hi @Santhosh15 

I am not able to understand fully, what exactly you need.

As per my understanding

- You want, based on the Inc Alert, want system should add all related Change's ( which were deployed on that CI, which is on Alert) and find out which change caused this incident. Am I correct?

[Santhosh15]

Correct @Dr Atul G- LNG 

[Dr Atul G- LNG]

Hi @Santhosh15 

Nice use case but i think to do this, we need more on Gen AI , PI and much of customization. Currently I have no solution for this.

Overall what I think

- Need to get the CI from alert

- Need to set up a time frame like 2 days / 7 days changes deployed on same CI ( as main CI and affected / impacted CI)

-  Get the list and add them ( need a good script)

Open Issues/ Challanges

- If that CI is very common or has many changes, system performance get impacted.

- Will all type of changes included or not?

- There is no way to find out which change cause the MI , it is purely a human intervention required as of now.