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How to create system notification where notification should go to specific users?

Vishal_Jaiswal
Tera Contributor

Requirement:
I need to configure a System Notification for the Incident table with the following logic:

  • If Assignment Group = Test Group and Assigned To = Abel Tutor

  • Then the notification should be sent to all members of "Test Group" except the assigned user (Abel Tutor).

What I Tried:

  • Created a notification record in sys_notification.

  • Defined the trigger conditions.

  • Added notification content in the Related List → Content → Next Experience (Subject + Body).

  • Tried defining receiver logic using an email script inside the Next Experience content.

Challenge:
The receiver logic is not working as expected — the notification is not being sent to the intended group members.

15 REPLIES 15

@Vishal_Jaiswal 

did you exclude Assigned to field from recipient list?

when you only include Assignment Group did it send bell notification to Assigned to user as well since that user is group member?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader