I created a sys_notification record that triggers on record change for the live_notification table (where field_name is work_notes), then added the sys_notification_workspace_content record between the live_notifcation table and the Agent Workspace route.
When someone sends and "at mention" from the work notes field, the recipient is getting the notification. The problem is that the popup sends them to the live_notification record, not the record on which the work note was written.
How do I make the notification popup route the user to the case (for example), in which they were mentioned?
Oh, I will add that the users should be in the CSM/FSM Configurable Workspace, so that is my primary concern.
