Re-routing notifications
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3 weeks ago
I created a sys_notification record that triggers on record change for the live_notification table (where field_name is work_notes), then added the sys_notification_workspace_content record between the live_notifcation table and the Agent Workspace route.
When someone sends and "at mention" from the work notes field, the recipient is getting the notification. The problem is that the popup sends them to the live_notification record, not the record on which the work note was written.
How do I make the notification popup route the user to the case (for example), in which they were mentioned?
Oh, I will add that the users should be in the CSM/FSM Configurable Workspace, so that is my primary concern.
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3 weeks ago
What's wrong with the OOB @mention that shows up in your notifications and takes you to the record immediately?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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3 weeks ago
That appears to not be enabled (or exist) in this instance. Do you happen to have the table/record name off hand?
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3 weeks ago
Are you talking about the "Activity Stream @Mention Email" email notification? That is not popping the bubble (for bell notifications) in Workspace.
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3 weeks ago
Or, I found a notification, but it works on the [incident] table (in this case), so it cannot notify any user mentioned, only the 'assigned' to (or maybe in the watch list, I didn't look).
