How to Disable Activity Stream Input in Service Portal Form Widget?

[Annie Tran]

Hello,

I cloned the Form widget because I need to hide or disable the Activity field, along with the Post button and the Work Notes checkbox, while still keeping the activity history displayed at the bottom. This request comes from a business requirement.

I have spent a considerable amount of time searching online but have not been able to find clear guidance on how to accomplish this.

I would greatly appreciate any suggestions or advice on how to implement this. Thank you

[QuangMinhTran98]

Do you need to disable activity field for everyone or just some specific role?

[Annie Tran]

Hi @QuangMinhTran98 

Apply to all users

[Ankur Bawiskar · Accepted solution]

@Annie Tran 

Form widget calls this widget "widget-ticket-conversation" and it shows the box and stream

So you need to clone that widget, make changes to it and then add this newly cloned widget in your new form widget

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Annie Tran]

Hi @Ankur Bawiskar 

After carefully reviewing the script, I realized it’s calling widget-ticket-conversation. 

I wouldn’t have thought of that on my own. You have deep knowledge of how the system works, and I’m

truly grateful to have you and others in the community, where you generously teach and share your experience so everyone can learn from you.

Thank you so much!