How to disable/hide encryption popup for attachments on a catalog form in Service Portal

snowuser13
Tera Contributor

‎02-02-2021 09:57 AM

How to disable/hide encryption popup for attachments on a catalog form in Service Portal

Followed the steps provided in 

Support and Troubleshooting - How to disable/hide encryption popup for attachments on a catalog form...

 

Did not find the piece of code to hide the popup in the spAttachmentUpload script. Please let me know where to update the code for hiding the popup

 

find_real_file.png

Thanks 

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎02-02-2021 10:12 AM

HI,

Here it is:

Thanks,
Ashutosh

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snowuser13
Tera Contributor
In response to Ashutosh Munot1

‎02-02-2021 10:28 AM

Hi Ashutosh, 

 

Please let me know where to update the code in the file to hide the pop up.

 

Thanks

Ram

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Ashutosh Munot1
Kilo Patron
Kilo Patron
In response to snowuser13

‎02-02-2021 10:45 AM

HI,

It is explained in that KB which you have.

  1. "sp_angular_provider_db3ff9dddb231010faabf031ba96194a.xml" file attached.
  2. Go to the "sp_angular_provider" table in your instance and import the "sp_angular_provider_db3ff9dddb231010faabf031ba96194a.xml" file into the table.
  3. Then go to the "Service Portal > Widgets" and find your catalog item widget. It is the "SC Catalog Item" by default if it is not changed. Open the "SC Catalog Item" widget.
  4. At the bottom of the page, you will see the "Angular Providers" related list. Please click the "Edit" button to edit the list.
  5. Add the "spAttachmentUpload" script to the list and save it.

    The "spAttachmentUpload" script is associated with your widget after step 5. So, you can update the "spAttachmentUpload" script based on your requirements to show/hide the encryption popup in Service Portal.


Thanks,
Ashutosh

snowuser13
Tera Contributor
In response to Ashutosh Munot1

‎02-02-2021 11:16 AM

Hi Ashutosh,

In this point from the KB Article :  "you can update the "spAttachmentUpload" script based on your requirements to show/hide the encryption popup in Service Portal." 

Did not find any piece of code which make the pop hide when attaching the attachment. Please let me know which piece of code needs to added/edited in "spAttachmentUpload" script