How to disable Next Experience tour for all users after upgrading to San Diego (already disabled Polaris system property)

[cynlink1]

When we upgraded our sub-prod instances from Quebec to San Diego, we were not forced to move to the Next Experience UI. However upon logging in, all users are prompted to go through the Personalized Experiences tour despite the system property, glide.ui.polaris.experience being set to false.

I opened a case with support and they instructed me to set the the system property named com.snc.guided_tours.custom_ui.enable to false. However I am afraid that doing so might have impact that I do not fully understand. 

Does anyone know how to disable the Next Experience tour so it doesn't cause confusion when we upgrade our production instance?

Example of the tour I am referencing:

[Maik Skoddow]

Hi @cynlink1 

please see the following page. The suggestion of ServiceNow support is documented there: https://docs.servicenow.com/en-US/bundle/sandiego-platform-user-interface/page/build/help-guided-tou...

Kind regards
Maik

[cynlink1]

Hi Maik,

The support engineer was a bit unclear as to whether I needed to set both com.snc.guided_tours.custom_ui.enable AND com.snc.guided_tours.standard_ui.enable to false. Do you know?

Thanks!

[cynlink1]

The support engineer came back with different solution which is better (in my opinion):

1. Navigate to User Preferences
2. Filter by name = overview_help.visited.SanDiego 
3. Filter result by system = true
4. Update Value to 'true'

Link - https://<instance name>.service-now.com/sys_user_preference_list.do?sysparm_query=name%3Doverview_help.visited.SanDiego%5Esystem%3Dtrue&sysparm_view=

You can also view what users have already been prompted to take the tour:
https://<instance name>.service-now.com/sys_user_preference_list.do?sysparm_query=name%3Doverview_help.visited.SanDiego%5Esystem%3Dfalse&sysparm_view=

[David Drake1]

Dead link