How to disable/not editable Submit button for record producer in Portal and Native view?

[prasannakumard]

Hi Team,

I need to make readonly/Disable "Submit" button in both Native and Portal view for below scenario:

If "Requested for" is not a manager, I need to Disable/Make readonly Submit button in both the Native and Portal view.

Please suggest how can I achieve this scenario.

Thanks & Regards,

Prasanna Kumar

[PrashantLearnIT]

Hi @prasannakumard 

Most probably you cannot disable submit button based on condition, but you can write onsubmit client script

to check if user is not manager, then submission is not allowed.

[prasannakumard]

@PrashantLearnIT Thank you for your quick response. Yes, I've written the below onsubmit script but, it is not stop the submission:

var userGA = new GlideAjax("global.CatalogClientScriptUtils");

    userGA.addParam("sysparm_name", "isManagerOf");

    userGA.addParam("sysparm_reqFor", g_form.getValue('requested_for'));

    userGA.getXMLAnswer(disableGroup);

    function disableGroup(answer) {

        alert(answer);

        if (answer == 'false') {

            g_form.addErrorMessage("You don't have permissions to add/remove members.");

            return false;

        }

    }

Please let me know any other possibilities to stop the submission.

Thanks & Regards,

Prasanna Kumar

[Maik Skoddow]

Hi @prasannakumard 

when using GlideAjax in an onSubmit Client Script you have to follow a certain pattern. Otherwise it will not work. Please refer to ServiceNow's official knowledge article about the same: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783579 

[PrashantLearnIT]

Hi @prasannakumard 

Can you please use if (answer == false)  instead of if (answer == 'false')?