How to disable "New" button from sc_task, sc_request, sc_request from agent worksapce

Thomas98 · ‎10-19-2022

Hi,

How to disable "New" button from sc_task, sc_request, sc_request from agent workspace. I still would like to have this for incidents.

Thanks,

Saurav11 · ‎11-02-2022

Hello,

I found the official documentation for this, please follow the steps in the below article:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830000

Please mark my answer as correct based on Impact.

View solution in original post

Tony Chatfield1 · ‎10-19-2022

Right click on the list view header (between the column names)
Select list Configure > List Control from the menu

When the control form opens tick 'Omit new button' and save

Thomas98 · ‎10-19-2022

Your solution is for Native UI. I want it to disable on agent worksapce.

Saurav11 · ‎10-19-2022

Hello,

Please do the below:-

Go to Related list action in workspace experience from navigation

Then search for your new button in sc_task table for agent workspace

Once you get it open the record and make it inactive and save it. It will no longer appear in related list of aganet workspace. Do the same for other tables.

Please mark my answer as correct based on Impact.

Thomas98 · ‎11-02-2022

Does not work. The new button wont go away.