How to disable "New" button from sc_task, sc_request, sc_request from agent worksapce

[Thomas98]

Hi,

How to disable "New" button from sc_task, sc_request, sc_request from agent workspace. I still would like to have this for incidents. 

Thanks,

[Saurav11 · Accepted solution]

Hello,

I found the official documentation for this, please follow the steps in the below article:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830000

Please mark my answer as correct based on Impact.