How to disable redirect of reports on Service Portal

[edward8]

Hello,

How do you disable the redirect link on reports when placed on a Service Portal?

Some report widgets have been placed on the Service Portal, however when you click on a number on the report, for example, it redirects you to the list view inside the instance. We do not want people who are using the Service Portal to gain access to the instance by clicking on the report. I would like to disable this redirect/link.

We have tried messing with the redirect url field under Show Report Structure and it does not work.

Thank you

[p_espinar]

Hello,

you have to disable drill down for that report: 

https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/use/reporting/tas...

Un saludo,
Pablo Espinar
Consultant at Econocom Spain

Please mark this response correct if I've answered your question. Thanks!

[edward8]

I was not able to find where to disable the drill down option in the docs link you provided. I can add drill down but cannot disable it.

[prasannaposetty]

Hi Edward,

Is it resolved? I have a similar requirement to remove redirection or redirect the report on portal rather to fulfiller side. Please let me know if you found a resolution to it.

Thanks,

Prasanna Posetty

[kemmy1]

How can you do this on a calendar report?