How to disable SMS functionality
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2025 01:40 AM
Hi Team
can anyone please help me on this request .
From the incident communication plan .
when we click on compose SMS option shouldn't be visible.
How to do that can anyone please help me
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2025 01:54 AM
How is that popup getting opened?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2025 01:58 AM
when i click on ' Compose ' then that popup is opening .
i want to disble SMS functionalty from that popup .
@Ankur Bawiskar please help me here
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2025 02:03 AM
I found these 2 ui actions i am not sure this is related to my query . @Ankur Bawiskar please help me here
function sendUpdates() {
var sys_id = g_form.getUniqueValue();
try {
var ga = new GlideAjax('CommunicationManagementUtilAjaxSNC');
ga.addParam('sysparm_name', 'getCommTaskSourceTable');
ga.addParam('sysparm_comm_task', sys_id);
ga.getXML(function(response) {
var sourceTable = response.responseXML.documentElement.getAttribute("answer");
if(sourceTable) {
var short_description = g_form.getValue('short_description');
var dialog = getDefaultGlideModal("task_communication", short_description, 800, true);
ScriptLoader.getScripts('/scripts/incident/glide_modal_accessibility.js', function() {
dialog.template = glideModalTemplate;
dialog.on('bodyrendered', function(event) {
glideModalKeyDownHandler(event, dialog.getID());
});
dialog.on('beforeclose', function(event) {
var reload = dialog.getPreference('reload');
if(reload)
location.reload();
});
dialog.renderIframe("$task_communication.do?sysparm_sys_id=" + sys_id + "&sysparm_stack=no&sysparm_table=" + sourceTable);
});
}
});
}
catch(err) {
console.log(err);
}
}
function getDefaultGlideModal(name, title, width, flexiableHeight) {
if (!name)
return;
var modal = new GlideModal(name);
modal.setTitle(title);
modal.setWidth(width ? width : 1200);
if(!flexiableHeight)
modal.setAutoFullHeight(true);
return modal;
}
,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2025 02:12 AM
search with UI page -> task_communication
See if you can comment that code in it
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader