How to disable the list of available views on a form in a Workspace?

matthew_hughes
Kilo Sage

In my workspace, I've created the below View Rule:

matthew_hughes_0-1756892588501.png

 

 

However, what I've noticed is that if go to the 'Business Application' form, it shows all of the lists of available:

matthew_hughes_1-1756892588503.png

 

 

Is there a way I can disable the list of views so that we lock the business application form down to the one view specified in the View Rule?

8 REPLIES 8

Dr Atul G- LNG
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Hi @matthew_hughes 

 

https://www.servicenow.com/community/itsm-forum/prevent-ordinary-users-from-changing-the-view-of-a-r...

 

Hide the view or add the roles.

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Dr. Atul G. - Learn N Grow Together
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Hi @matthew_hughes 

 

Might be this link will be helpful for you. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG I don't that would update 'Workspace' though, which is what we want.

Ankur Bawiskar
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@matthew_hughes 

Is this happening with all users?

is that user able to switch the view? If not then you are good

If user is able to switch the view then you need to debug.

Also did you try to clear instance cache using cache.do and then logout and login again?

Anything you found around user preferences?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader