How to display contextual search results for subject field of create case record producer

[sukku]

Hi All,

We have a separate portal build in scoped application xyz.

on this portal we have three widgets knowledge, give help and request something new

We have a create record producer added to this portal when users click on give help. We have subject variable in a record producer which is mapped to short description field.

When we type keywords in this field it should display matching kb articles which is added to this portal.

I did gone through community links and docs and i have configured record producer configurations for this field.but is not displaying any search results.

Could any one guide on this please

[rahulpandey · Accepted solution]

Hi Sukku,

I am able to achieve this via below steps in scoped application

- Created a Record Producer on incident table

- Created a variable names custom_search

- Configured record producer contextual search as shown below

- Add a new variable type UI macro in record producer and select widget named "contextual search- inline results" as shown below

It is working fine as show below

Please mark answer correct if this helped you.

[sukku]

Hi Rahul,

Thanks for you quick help. It's my mistake that i haven't added contextual search line widget to macro variable just macro name i have added. Thank you so much for your help.

[Snow devoloper]

Hi rahul, 

But there is no variable type called 'UI macro' in the record producer. Can you please elaborate?