How to display short description of RITM task created during the order checkout?

[Supriya6]

I am new to Service Now and facing issue with the below. Could somebody please help me with this.

Am trying to show the task description on order status page rather than catalog item's description. I went through posts where people could get this done but unfortunately nothing worked for me.

I tried the below steps, but no luck.

To specify an alternate description field:

1. Navigate to Service Catalog > Catalog Policy > Properties.
2. Locate the property Field name to use for the description column of the checkout form. If blank, the default (short_description) is used.
3. Enter the name of the alternative field (a column in the Catalog Item [sc_cat_item] table) and save it. For example, if you selected name:

Please follow these steps achieve your functionality:

1. Add a new column macro to the "order_status" cart-layout. Click "New" form the column macro related list. Order it accordingly.

2. Please have this code inside the macro.

 ${jvar_sc_req_item.getGr().getValue('short_description')}

Here "jvar_sc_req_item.getGr()" will give you a GlideRecord object of sc_req_item for the corresponding item.

I am now working on Kingston release. Please help me with this.

This is the description of the catalog item and I need the description of the task created.

[Brad Tilton]

I think the problem here is that each RITM could have multiple tasks created (or none if there's an approval first). If you wanted to show the task short description you'd have to do a GlideRecord query of the catalog task table for any tasks related to your RITM and then show the short description from there.

[Supriya6]

Could you please help me on how to do that as well? Like I said before, I am not very familiar with this and any help would be greatly appreciated.

Thanks a lot in advance!

[Brad Tilton]

It would be fairly intensive, and I don't have any examples handy unfortunately. What is driving that requirement?

[Supriya6]

End user wants all the task's description to be displayed before the order has been placed. So that when they have more number of requests, based on the description, they would know what is what, so that they can go and edit the task if necessary and then proceed to place the order.