I want to updated Opened by users correctly

JVINAY
Tera Contributor

3 weeks ago

My requirement is :

Update requests CITs to reflect correct associate.

Currently, any Cloud task created is showing the original requestor's name instead of the actual creator's name. I want it to correctly display the name of the person who created the CIT in the 'Opened by user' field

Opened by : u_intake.opened_by

Existing Record producer Script :

 

 

producer.portal_redirect = "?id=cloud_request&table=u_cloud_intake_request&view=portal_view&sys_id=" + producer.u_intake.sys_id;
current.parent = producer.u_intake;
current.u_cloud_task_type = 'Review';
current.short_description = 'CIR Requestor change request';
current.opened_by = gs.getUserID();
producer.u_intake.opened_by = gs.getUserID();
current.assignment_group = '1a527886dbe9bb40ee5c24f40596194d';
current.description = "Please work on the change of CIR requestor to " + producer.please_select_new_requestor.getDisplayValue() + " as per the justification : " + producer.please_provide_reason_for_change + " given by " + producer.recipient.getDisplayValue();
current.insert();
 
I have updated above script highlighted lines but not working still showing Same
 
Please help me to update the code 
 
Thank you.
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3 REPLIES 3

Rafael Batistot
Kilo Patron

3 weeks ago

Hi @JVINAY 

 

Right now, even though you updated your script with current.opened_by = gs.getUserID();, it still shows the original requestor’s name.

 

This usually happens because:

1. The opened_by field on current might be overridden later (e.g., by a Business Rule, Flow, or Script Include).

2. The field on the parent (u_intake.opened_by) might be used to populate the CIT instead of your manual assignment.


May you try forcing the assignment after setting the parent (to avoid overwrite from copying logic).

 

producer.portal_redirect = "?id=cloud_request&table=u_cloud_intake_request&view=portal_view&sys_id=" + producer.u_intake.sys_id;

current.parent = producer.u_intake;
current.u_cloud_task_type = 'Review';
current.short_description = 'CIR Requestor change request';

// Force Opened By to current user (creator)
current.opened_by = gs.getUserID();

// Do NOT overwrite the parent record’s opened_by
// producer.u_intake.opened_by = gs.getUserID(); <-- remove this line

current.assignment_group = '1a527886dbe9bb40ee5c24f40596194d';
current.description = "Please work on the change of CIR requestor to " +
producer.please_select_new_requestor.getDisplayValue() +
" as per the justification : " +
producer.please_provide_reason_for_change +
" given by " +
producer.recipient.getDisplayValue();

current.insert();

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JVINAY
Tera Contributor
In response to Rafael Batistot

3 weeks ago

@Rafael Batistot 

 

I have updated the Code:

 

producer.portal_redirect = "?id=cloud_request&table=u_cloud_intake_request&view=portal_view&sys_id=" + producer.u_intake.sys_id;
current.parent = producer.u_intake;
current.u_cloud_task_type = 'Review';
current.short_description = 'CIR Requestor change request';
// added backend name
current.u_intake.opened_by = gs.getUserID();
current.assignment_group = '1a527886dbe9bb40ee5c24f40596194d';
current.description = "Please work on the change of CIR requestor to " + producer.please_select_new_requestor.getDisplayValue() + " as per the justification : " + producer.please_provide_reason_for_change + " given by " + producer.recipient.getDisplayValue();
 
JVINAY_0-1756976899522.png

Still not working, 

Thank you

 

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Chaitanya ILCR
Mega Patron

3 weeks ago

Hi @JVINAY ,

 

try this 

producer.portal_redirect = "?id=cloud_request&table=u_cloud_intake_request&view=portal_view&sys_id=" + producer.u_intake;
current.parent = producer.u_intake;
current.u_cloud_task_type = 'Review';
current.short_description = 'CIR Requestor change request';
// added backend name
current.opened_by = gs.getUserID();
current.assignment_group = '1a527886dbe9bb40ee5c24f40596194d';
current.description = "Please work on the change of CIR requestor to " + producer.please_select_new_requestor.getDisplayValue() + " as per the justification : " + producer.please_provide_reason_for_change + " given by " + producer.recipient.getDisplayValue();

var intakeGr = new GlideRecord('u_cloud_intake_request');
if (intakeGr.get(producer.u_intake)) {

    intakeGr.opened_by = gs.getUserID();
    intakeGr.update();
}

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

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