I am new to Service Now and facing issue with the below. Could somebody please help me with this.
Am trying to show the task description on order status page rather than catalog item's description. I went through posts where people could get this done but unfortunately nothing worked for me.
I tried the below steps, but no luck.
To specify an alternate description field:
- Navigate to Service Catalog > Catalog Policy > Properties.
- Locate the property Field name to use for the description column of the checkout form. If blank, the default (short_description) is used.
- Enter the name of the alternative field (a column in the Catalog Item [sc_cat_item] table) and save it. For example, if you selected name:
Please follow these steps achieve your functionality:
1. Add a new column macro to the "order_status" cart-layout. Click "New" form the column macro related list. Order it accordingly.
2. Please have this code inside the macro.
${jvar_sc_req_item.getGr().getValue('short_description')}
Here "jvar_sc_req_item.getGr()" will give you a GlideRecord object of sc_req_item for the corresponding item.
I am now working on Kingston release. Please help me with this.
This is the description of the catalog item and I need the description of the task created.
