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How to display the asset interceptor in CSM workspace?

Lhora Alvarez
Tera Sage

Hi experts!

How to display the asset interceptor in CSM workspace?

Because right now, when I create an asset in the platform, an interceptor will display. Allowing us to select the asset type (e.g., Hardware, License) of the record.

But on the workspace, it will only open the alm_asset form. It does not allows us to select the asset type.

How do I go about this?

1 ACCEPTED SOLUTION

@ChinchillaMoMo 

From what I remember, I created a new App Route record in the Asset Workspace page responsible for the Asset interceptor. The new App Route will point to CSM Workspace.

View solution in original post

6 REPLIES 6

Hi @Lhora Alvarez , just wondering were you using playbook? Is the app route you mentioned same as the one in the doc?

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

 

Many thanks!

@ChinchillaMoMo 

No, I am not using playbook.

The app route mentioned is the same as the one on the documentation.