How to display the business elapsed percentage of SLA as round number in email notification

Arjun Reddy Yer · ‎08-24-2023

Can anyone help me @Ankur Bawiskar @Vasantharajan N @Pradeep Sharma

As I need to display the business elapsed percentage of SLA results as Round number in the SLA Email Notification.

Currently it's triggering as mentioned in the below screen shot

So I need to display the business elapsed percentage of SLA as 50% only not 50.11% in the Email Notification.

As currently I had configured the Email Notification as mentioned in below screen shot

Vasantharajan N · ‎08-25-2023

@Arjun Reddy Yer - Please include '%' after you do round of in the subject. I've highlighted where you need to include.

Math.round(current.business_percentage) + "%"

For your reference

Result

Thanks & Regards,
Vasanth

View solution in original post

Vasantharajan N · ‎08-24-2023

Please use notification email script to achieve it. Please try and let us know for any support.

Thanks & Regards,
Vasanth

Arjun Reddy Yer · ‎08-25-2023

can you please share the script which needs to be used to get business elapsed percentage of SLA results as Round number in the SLA Email Notification

Vasantharajan N · ‎08-25-2023

@Arjun Reddy Yer - FYI.

Step 1: Add Email notification script with Math.round() function for the business_percentage value.

Step 2: Update the Email notification to include the mail script content.

Result:

Thanks & Regards,
Vasanth

Arjun Reddy Yer · ‎08-25-2023

in subject line can we get this roundof % as tried with below script but it's not working in subject line