How to display user position in chat queue?

[Hanuman Chandr1]

Example: In virtual live agent, if 5 users are in queue in Live Agent Chat queue then I want display message as follows
User1 : You are next in queue
User 2: You are 2nd in queue
User 3: You are 3rd in queue
User 4: You are 4th in queue
User 5: You are 5th/last in queue

Based on "SNC - Chat Queue Average Wait Time" business rule understood that average waiting time calculated and sending average time to chat queue and displaying average time on chat message like "Your expected wait time is 3hours" from business rule.

Need some ones help or assistance to achieve.

[Maik Skoddow]

Hi

never did this before but the answer of the following Community questions seems promising: https://community.servicenow.com/community?id=community_question&sys_id=b7b30ab91bfdc15056b699b8bd4b...

Maik

[Hanuman Chandr1]

Thank you Maik Skoddow for your support.

I gone through above shared link but I don't want to create business rules on interaction table. It might cause performance issues. Is there any alternative approach which gives less impact.