How to download Agent logs from servicenow instance

[Community Alums]

How to download Agent logs from servicenow instance, I need the logs to share with third-party integration team to review the logs and work on the issues.

[Dr Atul G- LNG]

Hi @Community Alums 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535148

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0759311

[Community Alums]

@Dr Atul G- LNG - Thanks for the reply. I do not have access to the mid server, is it possible to download from servicenow?

[Dr Atul G- LNG]

Hi @Community Alums 

I doubt mate, let me add @AJ-TechTrek , he might helpful. 

[AJ-TechTrek]

Hi @Community Alums ,

You can refer the Mid Server and then refer the Mid Server Agent Logs in related list but this will be enable only if you have enabled the mid Server Property mid.log.level for debugging , then logs will be available in ServiceNow Instance.

But storing all the logs on ServiceNow instance is not the best practice, we will only enables agent logs for debugging purpose only.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002812

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993941

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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