Send module url through mail

[Vijaykumar K]

Hi all,

I need a help on, how can we send a module url through email notification as hyper link. My use case is when ticket sent for approval and if user clicks on an hyper link that should redirect to " my approval" module inside the native ui 

Thanks..

[Sujatha V M]

@Vijaykumar K  

Try creating a notification email script and append it to your email body of the notification created in approval table as below, 

Notification Email Script: ( I have routed it to portal, you can change it accordingly)

var URL = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=approval&table=sysapproval_approver&sys_id=' + current.sys_id + '">' + current.getDisplayValue('document_id') + '</a>';

template.print(URL + "<br />");

Note: Using this syntax gs.getProperty('glide.servlet.uri') dynamically picks the instance and routes to the instance specific approval module. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Sohail Khilji · Accepted solution]

Hi @Vijaykumar K ,

You can do it like this :

1. you can simply embedd the url in notification like below : (tested and it worked.)

use the url > https://dev214688.service-now.com/sysapproval_approver_list.do?sysparm_query=approverDYNAMIC90d1921e...

OR -

Use mail script and call it in your notifcation:

var URL = https://dev214688.service-now.com/sysapproval_approver_list.do?sysparm_query=approverDYNAMIC+'curren...

template.print(URL + "<br />");

[Vijaykumar K]

Thank you @Sohail Khilji , pls suggest howcto configure the same if we are sending email notification from workflow 

[Sohail Khilji]

its goes the same you can configure the notifcaiton and in workflow you can trigger an event to sent the email notification. or you can use send notifcation activity to configure the same

mail script :

var URL = https://dev214688.service-now.com/sysapproval_approver_list.do?sysparm_query=approverDYNAMIC+'curren...

template.print(URL + "<br />");