how to download Attachment from the incident ticket using Servicenow Orchestration

[satiz]

I need to download the Attachment from Incident Ticket when the Ticket is create and do some excel manipulation in that file

[satiz]

hi Julian,

Thanks for your help , but some of the function we are not able to find in Geneva

Example

GlideSysAttachment();

GlideStringutil()

To use this function we need add any plugin to my developer instance

[Julian Hoch]

These should be available also in Geneva and Helsinki. GlideStringUtil is not a function, but a class. GlideSysAttachment is a class and has to be instantiated with new. Also make sure to type it correctly, since these are case sensitive.

[satiz]

I am working in Geneva , i am not able to find the Class ,please find the below

[Julian Hoch]

It's not in the autocomplete but I think you should still be able to type it by hand.

[satiz]

so If we send incident table sys_id will be give that attachment table file , and where that file will download in servicenow