How to dynamically display Assignment Group name in Workflow Stage Label?
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3 weeks ago
Hi Community,
I am working on a Service Catalog Workflow and I have a requirement to display the current Assignment Group's name dynamically within the Stage label on the RITM view (Process Flow Formatter).
Goal:
I want the stage to read something like: "Fulfillment Waiting for Catalog Task: Network Team" (where "Network Team" is the dynamic group).
What I tried:
I attempted to add variables to the Stage Label definition using syntax like ${assignment_group} and [assignment_group].
Issue:
As seen in the screenshot, the system does not parse the variable. It renders the syntax as plain text (e.g., it literally shows ${assignment_group} instead of the group name).
My Questions:
Does the classic Workflow Stage label support variable substitution?
If not, is there a scriptable workaround to update the Stage label dynamically based on the active task's assignment group?
Any advice or best practices would be appreciated!
Thanks.
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3 weeks ago
I think this is not feasible requirement.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
