In my CSM portal when i open any created case, then on that page i see a action dropdown button clicking on which i get an option of close case, now i want to add another option here as "Escalate to live agent" and after clicking on it i want to change the assignment group of that case to another.
I have created a clone copy of "Case ticket action" OOB widget and made necessary changes for adding "Escalate to live agent" option but the problem is it is not reflecting in CSM portal i can still see only close case option. I Even tried to add my cloned widget on "csm_ticket" page that also didn't work.
Please suggest me some solution regarding this issue.
