How to edit agent workspace notification?

Vasu ch
Kilo Sage

‎01-24-2022 02:13 AM

Hi all,

I've created an agent workspace notification. Here whenever requestor cancels a HR Case then fulfiller have to get a notification on agent workspace. 

Now I'm getting the notification like <Requestor> updated <HR Case number>. But I would like to see that notification as <Requestor> Cancelled <HR Case number>. I referred some servicenow docs and they are saying it can't be edited.

Is there any way to do that?

 

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Saurav11
Kilo Patron
Kilo Patron
In response to Vasu ch

‎01-24-2022 06:29 AM

Can you send me some screenshot of how you create the notification where it is appearing and what changes you need to do

Thanks.

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Vasu ch
Kilo Sage
In response to Saurav11

‎01-25-2022 03:24 AM

 

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Siddhi Chheda
Tera Contributor
In response to Vasu ch

‎02-08-2023 11:55 PM

Did you find any solution for this? I'm also having same requirement. 

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Vasu ch
Kilo Sage
In response to Siddhi Chheda

‎02-09-2023 01:27 AM

No I didn't find anything. Seems we can't edit that notification.

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