How to edit content on knowledge article expiry warning notification

[Muffin]

Hi All,

I am unable to find the first two lines in attached notification in the mail script km_article_expiry_warning and i need to edit the content based on my requirement. Please assist. 

Thanks in advance.

[Tammy Simmons · Accepted solution]

Hello @Muffin,

You can go to the read-only KBKnowledgeSNC script include and copy the function getArticleExpiryContent into the provided script include extension KBKnowledge to make your edits.

 

 

If this information was helpful, please mark this answer as Accepted as Solution and hit the helpful button. Thank you!

[Tammy Simmons · Accepted solution]

Hello @Muffin,

You can go to the read-only KBKnowledgeSNC script include and copy the function getArticleExpiryContent into the provided script include extension KBKnowledge to make your edits.

 

 

If this information was helpful, please mark this answer as Accepted as Solution and hit the helpful button. Thank you!

[Muffin]

Thanks! It worked.

[Mark Manders · Accepted solution]

That's in this script include: https://[instance].service-now.com/now/nav/ui/classic/params/target/sys_script_include.do%3Fsys_id%3... (line 486)
Since it's protected, you will need to do a override in here: 

https://[instance].service-now.com/now/nav/ui/classic/params/target/sys_script_include.do%3Fsys_id%3...

[Muffin]

Hi @Mark Manders Thanks! Can you paste the full link here ?